Vets4Pets

From the latest reviews, owners most often mention quick, practical support (for example, same-day urgent appointments and staff helping lift a dog in and out of the car) and efficient medication supply (including text notifications when prescriptions are ready). One recent review conflicts with this, describing a brief paid re-check where the owner felt dismissed after being told nothing more could be done.

Services

Based on the clinic website summary and structured clinic data, services and facilities mentioned include

• •Orthopaedics (including conditions/procedures referenced: cruciate ligament surgery, patella/kneecap issues, elbow dysplasia)
• •Soft tissue surgery and airway surgery
• •Dentistry
• •Cardiology, including echocardiography (heart scans)
• •Diagnostics and monitoring
• •X-ray and ultrasound
• •In-house lab testing: biochemistry and haematology (blood testing)
• •Blood pressure monitoring
• •Tonopen eye pressure testing
• •Clinics/facilities
• •Nurse clinic
• •Operating theatre
• •Hospital ward and isolation unit
• •Documentation
• •Pet Passport / Animal Health Certificate
• •Out-of-hours emergency cover is stated to be provided through Vets Now.
• •Website also states you can use WhatsApp to message the team for things like requesting appointments, ordering flea/worm treatments, and repeat prescriptions (including ordering and paying).

Pricing

• •A consultation fee of £50 is mentioned in one review (described as payment for a brief appointment).

People

• •Leah and Cristina are named on the website as the practice owners (managing the practice since 2018).
• •Reviews repeatedly single out reception/front-desk staff for being kind and sympathetic, including during an upsetting situation described by one owner.
• •Clinical communication is mixed in the reviews: one owner reports feeling dismissed and “mocked” during a follow-up appointment, while other reviews focus on helpfulness during urgent care.

Reviews

4.5 stars from 508 reviews. - Urgent help when needed: one owner describes getting an emergency appointment slot the same day and staff assisting with getting their dog in and out of the car.

• •Efficient prescriptions: medication was dispensed quickly, with a text message when it was ready to collect.
• •Kindness during difficult moments: one review mentions staff being supportive “at a very sad time.”
• •A contrasting experience around follow-up care: one owner reports paying £50 for a very brief appointment and leaving feeling dismissed, while also noting the reception team was sympathetic.