Vets4Pets

- Owners describe quick practical support when pets are unwell, including a same-day emergency appointment and staff helping lift a dog in and out of the car. - Several reviews mention a friendly, caring team, including praise for staff being supportive at a very sad time and for fast prescription dispensing with a text alert when medication was ready. - More critical reviews raise concerns about phone access and communication, including difficulty getting through by phone and one report of calls ending while the client was still speaking.

Vets4Pets Coventry is a corporate Vets4Pets practice offering a broad mix of medical, surgical and diagnostic services, with out-of-hours emergencies handled by Vets Now. Recent feedback often mentions quick practical help, including same-day urgent appointments, medication supplied promptly with text alerts when prescriptions are ready, and supportive reception staff. More mixed recent comments focus on phone access, pricing clarity, and some consultation experiences that owners felt were brief or dismissive.

Services

•Surgery and treatment: Orthopaedics are listed, including cruciate ligament surgery, patella/kneecap issues and elbow dysplasia, alongside soft tissue surgery, airway surgery and dentistry.
•Diagnostics and monitoring: The practice website mentions cardiology, including echocardiography, plus X-ray, ultrasound, in-house biochemistry and haematology blood testing, blood pressure monitoring and Tonopen eye pressure testing.
•Facilities and clinics: Website-listed facilities include a nurse clinic, operating theatre, hospital ward and isolation unit.
•Travel documents and access: The clinic offers Pet Passport / Animal Health Certificate paperwork. Reviews also mention same-day urgent appointments and quick prescription turnaround with a text message when medication is ready. The website says clients can use WhatsApp for appointments, flea and worm treatment orders, and repeat prescriptions, including ordering and payment.
•Emergency cover: Out-of-hours emergency care is stated to be provided through Vets Now.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. One review mentions a £50 consultation fee, while other recent reviewers describe repeated consultation charges or an extra £50 added to a spay bill after a phone quote, so feedback on pricing clarity is mixed.

People

Leah and Cristina are named on the website as the practice owners, managing the practice since 2018. Reviews repeatedly praise the reception and front-desk team for being kind, sympathetic and helpful, especially in urgent or upsetting situations. Simrath is named in one recent review relating to a pet travel certificate appointment, and overall feedback on clinical communication is more mixed than feedback on the wider team.

Reviews

Google rating: 4.5/5 from 511 reviews. Recent written feedback is mixed, with both strong praise and several specific complaints.

•Owners describe quick practical support when pets are unwell, including a same-day emergency appointment and staff helping lift a dog in and out of the car.
•Several reviews mention a friendly, caring team, including praise for staff being supportive at a very sad time and for fast prescription dispensing with a text alert when medication was ready.
•More critical reviews raise concerns about phone access and communication, including difficulty getting through by phone and one report of calls ending while the client was still speaking.
•Negative experiences also centre on pricing and consultation handling, including a reviewer who says a spay cost £50 more than quoted, another who felt a £50 re-check was too brief and dismissive, and a detailed complaint about a pet health certificate appointment and late changes to the clinic’s requirements.

Reviews for Vets4Pets

Note: Showing the 9 most recent Google reviews out of 511 we track in total. Recent reviews may not be representative of overall sentiment.

Kent Rainey

1 month ago

Gave us a telephone price for spaying our girl dog but added 50 quid on top when I collected her . =/ 🤔 but they have done a good job on her she had no issues and a neat little scar

Sam S

2 months ago

I called a couple times - rang a dozen times before being answered. The person is barely audible and each time she hung up while I was speaking.

Marius

I booked an appointment specifically for a pet health certificate for international travel. During booking, I made it absolutely clear that: I am using a specialist pet transport company I would be travelling by plane three days later and reuniting with my pet. The practice accepted the booking and took a £100 deposit. One hour before the actual appointment, I received a call from the vet Simrath saying the transport company must be present during the visit, because they are “travelling with the pet”. This requirement is ridiculous, not supported by any government guidance, and was never mentioned during booking or in any documentation sent to me. To make matters worse, my neighbour completed the exact same process at this practice two months ago, under the same circumstances, and no such requirement existed. The certificate was issued without issue. This shows a clear lack of understanding of government pet travel requirements, or selective interpretation to suit the practice. When challenged, the vet claimed this requirement was “written on the certificate” — yet none of the documents provided to me stated this. As a so-called “gesture of goodwill” they refunded the £100 deposit, but due to their last-minute incompetence I now stand to lose £400 already paid to the pet transport company. That is not goodwill — it is damage control after a serious failure. I have since contacted MediVet, who confirmed that this is not the correct approach and that only the owner needs to attend (if travelling within 5 days of the pet travelling). Expecting a transport company to attend a vet appointment is unreasonable and ridiculous. Shocking behaviour, poor competence and zero accountability. Do not use this practice for pet travel certification. EDIT: attached government guidance, which shows current requirements. Nothing with the guidance to require the pet transport company to attend the appointment for the certificate - it's only the owner that needs to attend and to confirm the name of the company that will be transporting the pet and then add this to the certificate. This has been confirmed by the other vet practice as being the correct procedure for these certificates.

j

absolutely horrible. I took my friend to this vet for her ill cat, they charged her way too much for consultations just for them to guess and give a rough estimate on what was wrong with him. my friend took the cat back to the same vet again for another appointment, and they proceeded to charge her again, just for them to tell her the same thing, they weren't helpful at all, and her cat ended up getting way, way worse. if i could give this place 0 stars, i would.

Mark Kellam

Really friendly staff and very helpful!

Niki

5 months ago

About six weeks ago, I had a consultation and was advised to return for further testing if I remained concerned about my dog’s condition. I followed this advice, but during my recent appointment, I paid another £50 for what turned out to be a very brief consultation—only to be told there was nothing more that could be done. I left feeling dismissed and even mocked, which was quite upsetting given my concern for my dog. I do want to highlight that the reception staff were lovely and very sympathetic, and I really appreciated their kindness. However, I feel that the vet’s approach and attitude could be improved to make clients feel more heard and respected.

Christine Fisher

Medication for my.dog,dispensed quickly and notified by text that it was ready to collect. Excellent.

Sean Lunt

Had an emergency with my husky over the weekend where she fell ill, they managed to get me an emergency appointment slot booked for the day and helped getting her in and out of the car. Really good experience with this vet really helpful getting my husky help.

Maria Hudson

Very caring, at a very sad time. The staff were amazing.

Vets4Pets – Vets in Coventry

Clinic Overview

Services

Pricing

People

Reviews

Contact

Special Services

Location

Animals Treated at Vets4Pets

Animals We Treat

Companion Animals

Pricing at Vets4Pets

Consultations

Vaccinations

Neutering

Prescription Fees

Other Services

Opening Hours – Vets4Pets

Opening Hours

Hours

Reviews for Vets4Pets

Kent Rainey

Sam S

Marius

j

Mark Kellam

Niki

Christine Fisher

Sean Lunt

Maria Hudson

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