Vets4Pets

We always show 5-10 minute before appointment and still end up waiting 15-20mins to be seen. Receptionist been blaming the new slow system for weeks now. Told to wait for our prescription to be ready and they ‘forgot’. Sat waiting for half an hour for no reason. Came and informed reception that I was here to collect my cat. Again, not communicated to the back team so was again forgot about until prompted ‘how long?’ Paid for 14 antibiotics but only 6 supplied and was told they’d ran out. Have to chase up my own flee and working even though we have the pet plan. There must be a smoother way to handle the queue of people waiting to be seen?

I always take my pets there. Staff are nice. Nice customers aswell. Also its situated inside a pet food and product shop pets at home so that helps aswell.

Reception staff are very helpful and always greet you with a smile. The vets are very thorough and informative regarding care plans and treatments. Highly recommend this vets for all your pet care needs.

Gave us a telephone price for spaying our girl dog but added 50 quid on top when I collected her . =/ 🤔 but they have done a good job on her she had no issues and a neat little scar

I called a couple times - rang a dozen times before being answered. The person is barely audible and each time she hung up while I was speaking.

I booked an appointment specifically for a pet health certificate for international travel. During booking, I made it absolutely clear that: I am using a specialist pet transport company I would be travelling by plane three days later and reuniting with my pet. The practice accepted the booking and took a £100 deposit. One hour before the actual appointment, I received a call from the vet Simrath saying the transport company must be present during the visit, because they are “travelling with the pet”. This requirement is ridiculous, not supported by any government guidance, and was never mentioned during booking or in any documentation sent to me. To make matters worse, my neighbour completed the exact same process at this practice two months ago, under the same circumstances, and no such requirement existed. The certificate was issued without issue. This shows a clear lack of understanding of government pet travel requirements, or selective interpretation to suit the practice. When challenged, the vet claimed this requirement was “written on the certificate” — yet none of the documents provided to me stated this. As a so-called “gesture of goodwill” they refunded the £100 deposit, but due to their last-minute incompetence I now stand to lose £400 already paid to the pet transport company. That is not goodwill — it is damage control after a serious failure. I have since contacted MediVet, who confirmed that this is not the correct approach and that only the owner needs to attend (if travelling within 5 days of the pet travelling). Expecting a transport company to attend a vet appointment is unreasonable and ridiculous. Shocking behaviour, poor competence and zero accountability. Do not use this practice for pet travel certification. EDIT: attached government guidance, which shows current requirements. Nothing with the guidance to require the pet transport company to attend the appointment for the certificate - it's only the owner that needs to attend and to confirm the name of the company that will be transporting the pet and then add this to the certificate. This has been confirmed by the other vet practice as being the correct procedure for these certificates.

absolutely horrible. I took my friend to this vet for her ill cat, they charged her way too much for consultations just for them to guess and give a rough estimate on what was wrong with him. my friend took the cat back to the same vet again for another appointment, and they proceeded to charge her again, just for them to tell her the same thing, they weren't helpful at all, and her cat ended up getting way, way worse. if i could give this place 0 stars, i would.

Really friendly staff and very helpful!