Emergency Vets in Coventry

## Summary Broad Lane Vets is an **independent small-animal clinic** established in **1969**, run by **Elly Pittaway, Aidin Walls, and Alison White** (website). It appears set up for **routine care plus in-practice procedures**, with additional support for owners outside appointments via **24/7 digital vet access (VidiVet)** (website). Recent reviewers repeatedly describe **clear explanations and practical guidance** (for example, “pointers for changes to look out for as he ages” and “explained everything thoroughly”), and mention concrete visits such as **check-ups and stitches**. One owner also reports staff adapting the visit to their dog’s needs by **allowing access to the treatment room via a back door** to avoid a stressful waiting-room situation. ## Services - **Consultations** (website) - **Operations** (website) - **Vaccinations** (website) - **Nurse clinics** (website) - **Puppy parties** / socialisation-style appointments (website; reviews mention “socialising appointments”) - **Cat-only clinics** (website) - **Dermatology** (website) - **Pet blood transfusions** (website) - **Home visits / ambulance** (website) - **Travel support for travelling abroad** (website) - **End-of-life support (“Time To Say Goodbye”)** (website) - **Emergency veterinary services** (clinic data) - **24/7 digital vet support via VidiVet** (website) - Species mentioned as treated: **dogs, cats, rabbits, and small pets** (website) ## People - **Elly Pittaway, Aidin Walls, Alison White** (listed as running the clinic on the website). - Vets are described in reviews as: - **Explaining options and answering concerns thoroughly**, with time for questions. - **Supporting older pets** with specific guidance on what changes to watch for as they age. - **Making adjustments for anxious/reactive dogs**, such as arranging an alternate way into the treatment area to avoid a stressful encounter. - **Reception staff** are specifically mentioned as “brilliant” in one recent review. ## Reviews **4.8 stars from 1,076 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Repeated mentions of **friendly, kind handling of dogs**, including pets coming in for **check-ups** and **stitches**. - Owners value **clear communication**: vets “explained everything thoroughly” and gave **practical pointers** (including age-related changes to monitor). - **Practical problem-solving to reduce stress** during visits (example: being allowed into the treatment room via a back door to avoid a barking dog in the waiting area). - One reviewer notes the premises being **“spotless”** and having a **lively atmosphere**.

## Summary Godiva Veterinary Clinic Ltd is set up for both routine and more involved medical care, with owners describing everything from urgent same-day help to ongoing management of chronic conditions. Across the latest reviews, people repeatedly mention: - being able to get an urgent appointment at short notice, with problems “sorted out almost immediately” - clear explanations and time taken in consults (including written information and detailed estimates for dental work) - dental work supported by **dental X‑ray equipment**, used to check for issues not otherwise visible - a calmer visit experience for pets, including **separate seating areas for cats and dogs** and staff adjusting handling to keep pets relaxed ## Services Services and capabilities mentioned in the provided information and reviews include: - **Emergency veterinary services** (listed in the clinic data as “24/7 or extended hours”) - **Urgent appointments** at short notice (reported by a reviewer) - **Dental investigations and procedures**, including: - written **estimates** provided ahead of dental procedures - **dental X‑rays** for investigation/diagnosis - pre-assessment on arrival by a veterinary nurse, post-surgery consultation, and follow-up calls - **Osteoarthritis treatment for cats**, specifically **Solensia**, with a tailored short-term pain-management plan discussed alongside expected onset time - General consultations and examinations (dogs and cats referenced) ## People Named team members mentioned in the latest reviews: - **Connor Day (vet)** – owners say he is gentle, listens, and explains treatments clearly; one reviewer notes he treated their pet from early puppyhood through many years. - **Abbey (vet)** – described as communicative in multiple formats (including sending a clear written dental estimate), involving owners in decisions, and setting expectations about treatment timelines; also noted for adapting communication based on an owner’s health background. - **Sharon (veterinary nurse)** – praised for a thorough assessment and practical problem-solving (e.g., sourcing different scales and documenting which to use for consistent future weigh-ins). - **Beth (vet nurse)** – mentioned for gentle handling and adjusting the setup for pet comfort (e.g., providing a thick blanket during interventions). - **Hollie (vet nurse)** – noted for handling that kept a cat relaxed and for being thorough, including booking the next appointment as part of the consult. - **Kerri (vet nurse)** – mentioned as completing a reassuring pre-assessment on arrival before a dental procedure. - **Becky (vet nurse)** – mentioned for a next-day follow-up phone call after dental work. - **Connor Carson** – described as quick and thorough in examination, with “candid” communication that the owner found reassuring. ## Reviews **Google rating: 4.8 stars from 858 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Owners repeatedly mention **clear explanations and unhurried consults**, including taking time to listen and fully explain treatment options. - **Fast access for urgent problems** is specifically mentioned (short-notice appointment; issue addressed quickly). - Multiple reviews describe **strong communication around procedures**, including written estimates, and **follow-up calls** (a reassuring call mid-afternoon during a dental procedure and a next-day nurse call). - For dentistry, one reviewer highlights the clinic’s **dental X‑ray capability** as important for identifying issues that can’t be seen otherwise. - Several reviews focus on **low-stress handling and environment**, including separate cat/dog seating and staff making comfort adjustments (like providing a blanket). - Long-term clients mention **staff recognition and continuity** even after gaps between visits.

## Summary Medivet Coventry is part of the Medivet group and is led by veterinary surgeon **Simon Pudsey**. The clinic advertises **modern facilities** including **CT imaging, X‑rays and an in‑house laboratory**, and offers **15‑minute consultations** plus **home visits**. From the latest reviews available, owners specifically mention **on-time appointments**, staff support with **handling anxious dogs**, and practical help after appointments (e.g., a **vet nurse helping carry two cats to the car**). Out-of-hours care is stated to be provided by **Medivet 24 Hour Leamington Spa**. ## Services Services and capabilities mentioned on the clinic’s site include: - **Preventive care:** vaccinations, parasite care, microchipping - **Routine procedures:** pet neutering - **Diagnostics & imaging:** CT imaging, X‑rays, ultrasound, ECG, endoscopy, in‑house laboratory testing - **Dentistry** - **Nurse clinics** - **Acupuncture** - **Animal Health Certificate** (pet travel) - **Home visits** - **Species seen:** cats, dogs, rabbits, exotics, avians, reptiles, and small mammals - **Medication safety:** the clinic asks clients to **return unused medications for safe disposal** - **Emergency/out-of-hours:** provided by **Medivet 24 Hour Leamington Spa** (as stated) ## People - **Simon Pudsey (Veterinary Surgeon)** is named as leading the clinic. - Reviews also highlight the **vet nursing team**: one owner reports a nurse helped them get **two cats** out after the appointment, and another mentions staff taking extra steps to help an **extremely anxious dog** cope during visits. ## Reviews **Google rating: 4.7 stars from 408 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Appointments running on time** were mentioned explicitly. - **Support for anxious pets:** an owner with an extremely anxious dog said the team “did their best to help him cope.” - **Practical, hands-on help:** a vet nurse helped an owner transport their cats after the visit. - **Accessibility notes:** one review describes the practice as **wheelchair friendly**, while also noting the **main door is quite heavy**.

## Summary Medivet Binley is part of the Medivet group and is set up as a general small-animal practice for cats, dogs and rabbits, with on-site diagnostics (X‑rays and an in-house lab) and standard preventative care. The website also lists **Platinum accredited status for supporting owners through saying goodbye to a pet**. In recent reviews, owners most often mention **being seen without a long wait**, **easy appointment booking**, and vets taking time with **rabbits and kittens**. ## Services - Consultations (website specifies **15-minute consultations**) - Preventative care: **vaccinations** and **parasite care** - **Neutering** - **Microchipping** - **Dentistry** - **Nurse clinics** - **Home visits** - **Animal Health Certificate** (pet travel documentation) - Diagnostics/facilities: **X‑rays** and an **in-house laboratory** - **Emergency/out-of-hours care:** provided via **Medivet 24 Hour Leamington Spa** (website states a **£130** consult fee; **no charge for assessment by phone**) - **Veterinary Nurse Training facility** (listed in clinic data) - Medication policy note from the website: owners are asked to **return unused medications for safe disposal** ## Pricing - Out-of-hours consultation fee (via the named 24-hour practice): **£130** - **No charge for assessment by phone** (out-of-hours arrangement as described on the website) ## People - **Emma** (role not stated): singled out by name in a recent review with thanks. ## Reviews **Google rating: 4.6 stars from 227 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Smooth, prompt visits:** owners mention not being “made to wait” and appointments going smoothly. - **Booking and access:** “easy to book appointments” and “easy to get in contact with.” - **Care for specific pets:** positive comments include treatment of a **kitten** and vets “care a lot about our **rabbits**.” - **Staff interactions:** reviews repeatedly mention friendly/helpful staff and “great team.”

## Summary Coventry PDSA Pet Hospital operates under the PDSA charity brand and, per its website, is set up to provide free and low‑cost veterinary care for pets in need. Based on your inputs, it handles routine appointments as well as urgent cases (it’s listed as offering emergency veterinary services) and is also a veterinary nurse training facility. In the latest reviews, owners describe a mix of experiences: some praise the vets and say they were “very helpful,” while others report problems around front‑desk communication and costs/expectations—such as being asked for a deposit within 24 hours to keep a booked dental appointment, and promised follow‑up calls after a procedure not happening. ## Services - **Free and low‑cost veterinary care** for eligible pets (stated on the clinic’s website). - **Emergency veterinary services** (listed in the structured clinic data as emergency care/extended hours). - **Dental procedure** for a cat, including a booked dental and post‑procedure medication (described in a recent review). - **General consultations** (an owner mentions paying an initial consultation fee before scheduling treatment). - **Veterinary nurse training facility** (listed in the structured clinic data). ## Pricing Pricing details below are from individual owner reports in the latest reviews: - **£25** initial consultation fee (reported by one owner). - **£50** requested deposit (reported as required within 24 hours to keep a future dental booking). - **£350** quoted as the dental itself, with total paid reported as **closer to £400** once medication was added. - **£50** donation mentioned by one owner in relation to receiving medication. - **£620** quoted to one owner during an illness visit (they say the outcome was communicated by admin rather than a vet). ## People - **Vets:** One reviewer explicitly separates their experience, saying “the actual vets themselves” were good, and another says staff were very helpful. - **Reception/admin team:** Multiple recent reviews focus on front‑desk interactions—examples include being spoken to “like I’m an idiot,” feeling rushed/pressured about deposits, and one owner saying they were given a cost and “verdict” by admin who said they were “not clinical.” - **Nursing team:** One owner reports they only got a clear explanation after “a nurse” was made available, and that the nurse explained what had been done and next steps. ## Reviews **Google rating: 4.5 stars from 1162 reviews.** Themes below are drawn from the latest written reviews available to us. - **Strong disagreement between reviewers on overall experience:** some short reviews describe helpful, kind service, while several recent 1‑star reviews describe rude interactions and frustration with communication. - **Communication and follow‑up are recurring pain points in negative reviews:** one owner says a post‑dental check‑in call was promised but did not happen even after several days; another says they couldn’t initially speak to a clinician and information was relayed via admin. - **Money/deposit expectations come up repeatedly:** examples include a deposit deadline to keep a future dental appointment, unexpected additional medication cost on top of a procedure fee, and dissatisfaction with paying/donating and feeling the examination or medication provided was “bare minimum.” - **Care steps mentioned are sometimes viewed as inconsistent:** one owner describes anti‑sickness medication being given as they were leaving and questions why it wasn’t done earlier during treatment.