Coventry PDSA Pet Hospital

Coventry PDSA Pet Hospital is part of the PDSA charity network and is set up to provide free and low-cost veterinary care for eligible pets. It offers routine appointments as well as urgent and out-of-hours emergency care, and it is also a veterinary nurse training facility. Recent feedback remains mixed: some owners praise kind treatment, reassurance, and quick help, while others report problems with reception communication, follow-up, and how deposits or costs were discussed.

Services

•Free and low-cost veterinary care for eligible pets, in line with the clinic’s PDSA role.
•Routine consultations and treatment, including general appointments for ongoing health concerns and follow-up care.
•Urgent and out-of-hours emergency care, with reviews mentioning late-night attendance, including a 2am Sunday visit and an unplanned visit for very sick kittens.
•Dental treatment, including consultations before a booked dental procedure and medication afterwards.
•Veterinary nurse support, with reviews noting nurses explaining treatment, next steps, and aftercare when questions remained.
•Veterinary nurse training facility, as listed in the clinic information.

Pricing

No published pricing information is currently available for this clinic.

People

•Vets: Feedback is mixed, but several owners specifically praise the vets for helpful treatment, reassurance, and clear advice.
•Nursing team: Reviews mention nurses stepping in to explain treatment and aftercare more clearly when owners still had questions.
•Reception/admin team: The most repeated complaints focus on front-desk manner, communication, deposits or donations, and promised follow-up calls not happening.

Reviews

Google rating: 4.5 stars from 1,215 reviews. Recent feedback shows a mixed experience overall.

•Several owners describe the team as kind, calm, and helpful, with praise for quick support in stressful situations and one review saying treatment for sick kittens was effective and comparatively low-cost.
•Out-of-hours and urgent access is a clear part of the service, with reviews covering emergency visits late at night and at weekends.
•The strongest negative theme is reception and communication, including reports of rude interactions, unclear updates, and promised follow-up calls after treatment not being made.
•Costs, deposits, and donations also come up repeatedly in negative reviews, with some owners feeling charges were discussed more clearly than the treatment plan, while others draw a distinction between helpful vets or nurses and a weaker admin experience.

Reviews for Coventry PDSA Pet Hospital

Rebecca

Verified

Booking

I didn’t get a reply with an appointment for my dog to be seen and he really needs to be seen asap

Jackie

To be castrated

I booked an appoitment but did not hear back so i did not attend i was waiting to hear still

Note: Showing the 10 most recent Google reviews out of 1215 we track in total. Recent reviews may not be representative of overall sentiment.

Pippa Cochrane

1 week ago

Jonathan Thorpe

2 weeks ago

It wasn't me visiting it was my partner with our very sick kittens. Turned up without prior notice given to them. Waited a short time with the 2 kittens and she was seen by a fantastic Vet who treated our animals and gave absolutely quality advice and reassurance. Sent home with meds and didn't charge much at all compared to a typical Veterinary Practice. Our fur babies are now on the mend and have picked up overnight Would recommend 👌 10 out of 10

Kevin Dunne

Wow Wonderful People who Work There

Lynette Tolley

3 weeks ago

Joanna Uba

4 weeks ago

Pietra Colonnelli

7 months ago

lou lou

Annie Fitter

I attended the PDSA Coventry out of hours service at 2am on a Sunday morning with my dog, who was in severe pain and extremely unwell. I was already distressed and worried, so the experience that followed was incredibly upsetting. From the moment I arrived, the receptionist was rude and unwelcoming. There was no empathy or understanding of the situation, despite it being an emergency visit in the middle of the night. I was told to sit and wait, even though nobody else was there, and ended up waiting around half an hour to be seen. I had been sent there by vets now and the receptions was also extremely rude on arrival as “they weren’t expecting me”. When we were finally called through, the vet appeared disinterested and dismissive and had clearly just woken up from a sleep. My dog was barely examined, and I was quickly told there was nothing they could do and to see my regular vet on Monday. There was no real attempt to investigate the issue or provide reassurance. I had to push just to get pain relief for my dog, which should not have been necessary given how much discomfort she was clearly in. The main focus seemed to be on the cost, whereas my only concern was making sure my dog was not suffering. It was extremely disappointing and upsetting. While waiting, I also overheard the receptionist speaking very rudely to another client on the phone, telling them their pet was not registered and stating, “the only dog we have registered says it’s dead,” which I found completely inappropriate and insensitive. I left feeling distressed and unsupported and immediately went to The Willows for a second opinion. I would not return and cannot recommend this practice based on my experience.

Dawood

Polite helped hooch quickly and calmly

Richard digger Gardner

Save my boy they are the best