Vets Now (Coventry) – Vets in Coventry
Clinic Overview
Vets Now Coventry is part of the IVC Evidensia-owned Vets Now emergency-vet network, providing out-of-hours care when daytime practices are closed, including evenings, weekends and bank holidays. It is set up for urgent assessment, stabilisation and handover back to a pet’s usual vet, with recent examples ranging from rabbit and cat emergencies to overnight support for a dog after a heart attack. Recent feedback remains mixed but leans positive overall, with praise for compassion and professionalism alongside recurring concerns about cost and some reports of waits or administrative frustrations.
Services
- •Out-of-hours emergency veterinary care for pets when regular practices are closed, including evenings, weekends and bank holidays.
- •Emergency appointments and triage, with reviewers describing helpful phone support, emergency booking, and in many cases being seen fairly quickly after arrival, though some experiences mention longer waits where cases were prioritised by urgency.
- •Small-animal urgent care, with recent review examples including
- •a rabbit that was not eating, where the team provided examination, treatment advice and reassurance
- •a kitten with vomiting and not eating, where the vet carried out an examination, treatment and aftercare guidance
- •a cat with a wound, where staff cleaned the injury and treated the pet kindly
- •a dog suffering a heart attack, where the team provided overnight stabilisation and a detailed report for the regular vet
- •End-of-life support, with recent feedback praising the team’s kindness during a pet’s euthanasia.
- •The wider Vets Now hospital network notes specialist areas such as neurology and oncology, though these are not specifically described as services delivered at this Coventry clinic.
Pricing
No published pricing information is currently available for this clinic, and recent reviews often describe out-of-hours care here as expensive.
People
- •Charles (role not stated): praised for calm, compassionate care during a Chihuahua heart attack case, including overnight stabilisation and a detailed handover report for the regular vet.
- •Reception staff are frequently mentioned as calm, friendly and helpful, particularly during emergency phone calls and check-in.
- •Vets and nurses are regularly described as thorough, kind and reassuring, with clear explanations, practical advice and sensitivity during difficult decisions.
Reviews
Google rating: 4.1/5 from 446 reviews. Recent feedback is varied, but the overall picture is still more positive than negative.
- •Many reviewers praise the team for being kind, professional and compassionate, especially in stressful emergencies and during end-of-life care.
- •Reception staff are a repeated positive theme, with several reviews highlighting calm, helpful handling on the phone and at arrival.
- •Reviewers mention a range of urgent cases, including rabbits needing prompt treatment, a cat with a wound, and overnight care after a dog’s heart attack.
- •The main negatives are cost, with several people describing out-of-hours treatment as expensive, plus some complaints about waiting times, triage decisions, and insurance-form administration.
